Privacy Policy | Tripmakers

1. Who we are

This website, flight-masters.com, is run by HUGE EXPOSURE SERVICES INC ("tTripmakers", "we", "us"), an independent travel agency based at 905 MORNING SUN DR, BIRMINGHAM, AL 35242-2970. We help travellers find and book flights. We are not an airline and we are not affiliated with any airline. This policy explains what happens to personal information you give us or that we collect when you use this website, call us, or email us.

2. Information we collect

Information you give us: name, email address, phone number, and the trip you are interested in (airports, dates, number and age group of travellers, cabin). If you ask us to book, we also collect each traveller's full name as shown on their ID, date of birth, gender where the airline requires it, and the billing address of the person paying.
Payment information: we do not ask for or store full card numbers or security codes on this website. See Payment information.
Information collected automatically: IP address, browser and device type, pages viewed, the page that referred you, approximate location derived from your IP address, and the date and time of your visit. Some of this is collected through cookies and similar tags (see section 5).
Communications: the content of emails, messages and, where you are told in advance, recordings of phone calls with our team.

3. How we use it

To answer your enquiry, prepare a fare quote and, if you agree, make and manage your booking.
To send booking confirmations, e-tickets, schedule-change notices and other service messages.
To arrange payment through our payment processor and to handle refunds, chargebacks and accounting.
To prevent fraud and misuse, and to keep our website and systems secure.
To show the website in your language (English, Spanish, French or German). We match the country of your IP address on our own server, using the free DB-IP Lite database (IP Geolocation by DB-IP, licensed under CC BY 4.0), or use your browser's language setting. Your IP address is not sent to anyone for this. If you pick a language yourself, we remember it in the fm_lang cookie.
To measure and improve our website and our advertising (only with your consent where consent is required).
To send offers by email or text message only if you have opted in. You can opt out at any time.
To meet legal, tax and regulatory obligations.

We share personal information only as needed for the purposes above:

Airlines and travel suppliers, and the reservation and ticketing systems they use, so that your ticket can be issued. Their own privacy policies apply to the information they receive.
Our payment processor, which collects card details directly on its own secure page.
Service providers who work for us under contract, such as website hosting, email delivery, telephone systems and customer-support tools. They may only use the information to provide services to us.
Advertising and analytics partners, such as Microsoft Advertising, when you allow advertising cookies (see section 5).
Authorities or other parties where the law requires it, or to protect the rights, safety and property of our customers, our staff or the public.
A buyer or successor if our business is sold or merged, under the same protections described here.

We do not sell personal information for money. We do not share mobile phone numbers or text-message opt-in data with third parties for their own marketing.

5. Cookies, Microsoft Advertising (UET) and analytics

Cookies are small files stored by your browser. We use:

Essential cookies that keep your session and search working and protect forms against misuse. These are always on.
Analytics cookies that tell us, in aggregate, how visitors use the site.
Advertising cookies and tags, including the Microsoft Advertising Universal Event Tracking (UET) tag. UET records actions on our site (for example, that a search or enquiry was made after clicking one of our ads) so that we can measure our ads and, where allowed, show you relevant ads on Microsoft's network. Microsoft may combine this with other information it holds about you under its own privacy statement.

Analytics tags and advertising cookies are used only after you click "Accept all" in our cookie banner. Before that, the UET tag runs in Microsoft's consent mode, which does not read or write advertising cookies and sends Microsoft only anonymised visit signals. You can change your choice at any time using Cookie Settings. We also treat a browser Global Privacy Control signal as a request to opt out of advertising cookies. To control personalised ads from Microsoft directly, visit Microsoft's ad-settings page at account.microsoft.com/privacy/ad-settings. More detail is in our Política de cookies.

6. Phone calls and call recording

When you call the number on this website you reach the tTripmakers agency team, not an airline. Calls may be recorded and reviewed for training, quality and to keep an accurate record of what was agreed about your booking. You will be told at the start of a call if it is being recorded; if you do not want to be recorded, tell the agent and we will help you by email instead. Recordings are kept for no longer than the period stated in section 8.

7. Payment information

Card payments are taken only through our payment processor's hosted, PCI DSS-compliant payment page or a secure payment link sent after you approve the final fare. Your full card number and security code (CVV) are entered on the processor's page and are never sent to, stored on, or emailed by our systems. We may keep the card brand, the last four digits and the transaction reference to help with refunds and disputes. See Seguridad en los pagos.

8. How long we keep data

Booking and payment records: up to 7 years after travel, to meet tax, accounting and chargeback requirements.
Enquiries that did not lead to a booking: up to 12 months after your last contact.
Call recordings: up to [[CALL_RECORDING_RETENTION]] (for example, 90 days) unless needed to resolve a complaint or dispute.
Marketing preferences: until you unsubscribe, plus a short suppression record so we do not contact you again.
Website logs and analytics data: up to 26 months.

When data is no longer needed we delete it or make it anonymous.

9. Security

This website uses encrypted HTTPS connections. Access to customer records is limited to staff who need it, protected by passwords that are stored as secure hashes. No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but we review our safeguards regularly and will notify you and the authorities of a data breach where the law requires it.

10. Children

This website is intended for adults who are booking travel. We do not knowingly collect personal information directly from children under 13. Information about children who are travelling (such as name and date of birth) is collected only from a parent, guardian or adult booking on their behalf, and only to issue their ticket. If you believe a child has given us information, contact us and we will delete it.

11. Your California privacy rights (CCPA/CPRA)

If you live in California you have the right to:

Know what personal information we have collected about you, where it came from, why we use it and who we disclose it to;
Get a copy of that information;
Correct inaccurate information;
Delete information, subject to legal exceptions such as records we must keep for tax purposes;
Opt out of "sharing" for cross-context behavioural advertising. We do not sell personal information, but advertising cookies may count as "sharing". Use Cookie Settings or a Global Privacy Control signal to opt out;
Limit the use of sensitive information. We use sensitive information (such as passport details if an airline requires them) only to provide the service you asked for;
Not be discriminated against for using any of these rights.

In the last 12 months we collected the categories described in section 2 (identifiers, commercial information about trips, internet activity, approximate geolocation and audio recordings of calls) from you, your device and our service providers, for the purposes in section 3, and disclosed them to the categories of recipients in section 4.

How to make a request: email contact@tripmakers.us with the subject "Privacy request", or call +1-205-605-9833. We will verify your identity by matching details you give us with our records, and reply within 45 days. An authorised agent may make a request for you with your signed permission.

12. Marketing and text-message choices

You can unsubscribe from marketing emails with the link in any email. If you agree to receive text messages, message frequency varies and message and data rates may apply; reply STOP to opt out or HELP for help. Opting out of marketing does not stop service messages about a booking you have made.

13. Changes and contact

We may update this policy. The date at the top shows when it last changed, and we will tell you about significant changes on this page or by email. Questions or complaints: HUGE EXPOSURE SERVICES INC, 905 MORNING SUN DR, BIRMINGHAM, AL 35242-2970 · contact@tripmakers.us · +1-205-605-9833.