Important: this is a limited policy with the conditions below. It is not a promise that our fare is the lowest available, and it is not a best-price guarantee.
What it covers
If, within 24 hours of booking a flight with us, you find the same flight itinerary publicly advertised for less, we will review it and, if it meets every condition below, offer one of the remedies described.
Conditions
- Same flights: same airline(s), flight numbers, travel dates and times, cabin and fare class, number and type of travellers, and the same baggage, change and refund rules.
- Total price: we compare the full price including all taxes, airline fees and booking or service fees, in US dollars.
- Publicly available: the lower fare must be bookable by anyone on a US website of an airline or a major online travel agency at the time we check it. Membership, corporate, student, package, coupon, auction or "opaque" fares do not qualify.
- Timing: you must contact us within 24 hours of making your booking, and before the ticket's first flight.
- Proof: send us a link or screenshot showing the itinerary and full price. We must be able to see the same price ourselves.
What we will do
- Refund the difference to your original payment method, or
- Issue a credit for the difference toward a future booking with us, or
- Where the airline's rules allow it without a penalty, cancel and rebook at the lower price.
We choose the remedy that the airline's rules allow. One claim per booking.
How to claim
Email contact@tripmakers.us with your booking reference and the proof, or call +1-205-605-9833. We reply within 2 business days.